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When customers need to be reminded about an unpaid bill, the telephone is an effective instrument of choice, which is why we offer telephone training. By conversing one-to-one, you can show empathy for your customer’s individual situation while making clear that the payment has to be made. Phone conversations show a high success rate for finding agreements in order to assure that outstanding amounts will at last be paid.
Conversations of this kind, however, will only succeed if they are conducted professionally. That’s why it is important for you to train your employees and ensure that they hit the right note in every situation.